General Terms and Conditions of Sale

Who is behind this shop

• Owner: Chantell Adelina Gebauer Larrosa
• NIF: 60183993P
• Trading name: Pumpkin & Co
• Registered address: C/ Alcalde Antonio Pariente Cuesta, 11B, 3G, 28342, Valdemoro, Madrid, España.
• Contact email: contacto@universopumpkin.es
• Telephone: +34614602343
• Website: universopumpkin.es
• Activity: retail sale of décor, textiles and homeware, both new and second-hand.
• Commercial Register (Registro Mercantil): not applicable, as this is a sole trader.

What we sell

Décor, textiles, tableware and pyjamas from various brands. Two types of product exist side by side, and each product listing states which one it is:

• New: unused, with or without its original tag.
• Second-hand: used, in the condition described in the listing. It is usually a one-off piece, and the photographs correspond to the actual item you will receive.

For second-hand pieces, the description states the condition. They may show marks typical of use; where these are relevant, they are described and photographed.

If a photo bears the «Image modified with AI» label, what has been created or changed with artificial intelligence is the background or the scene, not the piece itself: what you receive is what you see in the foreground, with its real shape, colour, finish and condition.

How to buy

The contract is deemed concluded when payment is confirmed. Until then, you can cancel the order at no cost from your account or by letting the reservation expire.

With each order we keep a record of which version of these terms and conditions you accepted, the date and time, the language, and the details of what you bought, at what price and with which delivery option.

To make a purchase you must be of legal age. If you are not, you need the authorisation of the person exercising parental authority (patria potestad) or guardianship over you. We do not verify this: by placing the order you declare that you comply with this requirement.

• You add the pieces to the basket. No account is required.
• You confirm your details and your delivery address.
• You review the summary: the pieces, the price of each one, the delivery and the total. When you continue, the pieces are set aside for 10 minutes so that you can complete payment; if it is not completed, they return to the catalogue.
• You choose a payment method and click «Buy now». Just above, these terms and conditions and the privacy policy are linked, and by clicking it you place the order and accept these terms and conditions.
• You pay in the secure environment of the bank or of PayPal.
• You receive the order confirmation by email, with its details, these essential terms and conditions and the withdrawal form. The invoice is available to download from your account, under My orders.

Prices and taxes

All prices are shown in euros and include VAT (IVA). Before you pay, a breakdown of the taxable base and tax amount is shown.

With each purchase a simplified invoice is issued where the law permits, and if not, a full invoice. If you need an invoice in your company's name, you can provide the NIF and the company name during the purchase, or request it afterwards from your account.

If you have a discount code, enter it in the purchase summary, before you pay. It discounts the percentage stated off the price the pieces have at that moment, including when they are on sale, and never off the delivery. One code is used per order and, unless stated otherwise when it is advertised, once only per person. It is valid on the dates and under the conditions with which it is advertised and cannot be exchanged for money. If you return a piece, we refund what you paid for it, with the discount already applied.

The invoice is issued in electronic format and, by making a purchase, you agree to receive it this way. If you bought without an account, create one with the same email to download it, or ask us for it at contacto@universopumpkin.es.

Payment methods

Your card details do not pass through this shop: you enter them in the bank's secure environment.

If you have an account, when paying by card you may tick «Remember this card for next time» so that you do not have to enter it again next time. Only a reference from the bank is stored, which is of no use outside this shop, together with the brand, the last 4 digits and the expiry date so that you can recognise it. You may remove it whenever you wish from «Payment methods», in your account.

• Credit or debit card —Visa, Mastercard, American Express, Diners Club, Discover, JCB and UnionPay—, Bizum and Apple Pay or Google Pay, through the Redsys gateway.
• PayPal.

Shipping

We ship to mainland Spain, the Balearic Islands and the countries of the European Union. For the time being we do not ship to the Canary Islands, Ceuta or Melilla.

The shipping cost depends on the destination and the weight of the parcel. It is calculated when you enter the address, and you see it, together with the total, before paying. It is what the carrier charges us, with its VAT.

You may choose home delivery with Correos or Correos Express, or at an InPost collection point or locker.

We prepare the order and hand it over to the carrier within a maximum of 2 working days from confirmation of payment. From then on, the time frame of the chosen option applies, which is indicated when you select it. In any event, the order is delivered within a maximum of 30 calendar days from the purchase; if this were not possible, we will tell you and you will be able to cancel it with a refund of everything paid.

We notify you by email when it is dispatched, when it reaches the collection point and when it is delivered. At a collection point, the time limit for collecting it is the carrier's (with InPost, 8 calendar days in Spain) and we indicate it to you by email; if it is not collected in time, it is returned to the shop.

To change the day or the delivery address, or if you were not in when they came to deliver it, contact the carrier directly: we give you their details in the tracking emails.

Until you receive it, the order travels at our risk: if it is lost or arrives damaged, write to us and we will send you another identical item if one is available or refund what you paid.

Right of withdrawal

You have 14 calendar days from receipt of the order to withdraw from the purchase without giving any explanation. You may request this from your account, in the order details, or by writing to the contact email.

You may use the withdrawal form at the end of these conditions, although it is not compulsory: any clear statement that you wish to withdraw is sufficient.

Once you have notified us, you have 14 calendar days to return the item.

We refund everything you paid, including the original shipping, within a maximum of 14 calendar days from when you notify us of your withdrawal. We may wait until we receive the item, or until you send us proof of having dispatched it, whichever occurs first. If you chose a more expensive delivery than the cheapest one we offered, that surcharge is not refunded.

The refund is made by the same means of payment that you used, unless we agree otherwise, and at no cost to you.

The return is sent with InPost, from any Punto Pack or Locker, to VALDECORACION (CALLE ROSALIA DE CASTRO 1, 28342 VALDEMORO); or, with any other carrier, to C/ Antonio Van de Pere, 17B, 2D, 28342, Valdemoro, Madrid, España.

The direct cost of returning the item is at your expense. You do not pay it if the item arrived defective, was not the one you ordered or there was any other error on our part: in that case we bear it.

A pack is a single product, with its own reference and a joint price, and it appears as such on the product page, in the basket, in the order and on the invoice. For this reason the withdrawal is of the whole pack, with all its items. If you wish to keep a part of it, write to us and we will look into it.

There are no exceptions to the withdrawal right in this catalogue: those set out in the law —goods made to measure, sealed for reasons of hygiene, perishable or digital content— do not match what is sold here.

Guarantee

As a consumer you are entitled to the legal guarantee of conformity. Its term depends on whether the item is new or second-hand, and the product page of each one states which applies to it:

• New items: three years from delivery, which is the general guarantee.
• Second-hand items: one year from delivery. The law allows a shorter term than the general one to be agreed for them, never less than one year, and this is the term we agree with you: the product page, the basket and the order indicate that the item is second-hand, and by purchasing it you accept that term.

A lack of conformity is presumed to have existed from the outset if it appears during the first two years in a new item, or during the agreed year in a second-hand one. During that time you do not have to prove anything: it is enough to notify us.

If the item is not in conformity you may request that it be repaired or replaced and, where that is not possible or reasonable, a price reduction or a refund.

The guarantee covers the defects the item already had when it was delivered to you, even if they become noticeable later: for example, a mug that cracks when used normally. It does not cover what happens to it after delivery through a knock, a fall or improper use: a mug that falls to the floor and breaks is not a defect of the mug.

In a second-hand item, the condition and defects described and photographed on its product page form part of what you buy: they are not a lack of conformity. Any other original defect that appears is covered, just as in a new item.

Complaints and dispute resolution

You may address any complaint to contacto@universopumpkin.es and you will be answered as soon as possible.

If we do not reach an agreement, you may go to the municipal consumer information office corresponding to you, or submit an application for arbitration to the Consumer Arbitration Board (Junta Arbitral de Consumo) of the Community of Madrid or that of your municipality. Pumpkin & Co is not a member of the Consumer Arbitration System (Sistema Arbitral de Consumo), so, if you request it, we will decide in that specific case whether we accept arbitration.

Legislation and jurisdiction

These conditions are governed by Spanish law, and in particular by Royal Legislative Decree 1/2007 (Real Decreto Legislativo 1/2007) on the protection of consumers and users. Nothing in them impairs the rights that the law grants you as a consumer.

If you buy as a consumer, you may bring a claim before the courts of your own place of residence. No other jurisdiction (fuero) is imposed here, because a clause doing so would not be valid.

Model withdrawal form

You only need to complete and send this form if you wish to withdraw from the contract. You may send it by email or by post to the address indicated on it.

• For the attention of Chantell Adelina Gebauer Larrosa (Pumpkin & Co), C/ Alcalde Antonio Pariente Cuesta, 11B, 3G, 28342, Valdemoro, Madrid, España., contacto@universopumpkin.es, telephone +34614602343:
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: …
• Ordered on / received on (*): … Order number: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is submitted on paper): …
• Date: …
• (*) Delete as appropriate.